Shipping

Where we ship

United Kingdom only. We do not currently ship internationally, and we cannot accept orders with a delivery address outside the UK.

Cost

A flat rate of £4.95 on every order, whatever its size. Every realistic order of lyophilised vials falls in the same postal band, so weight-based pricing would add complexity without changing what anyone pays.

Carrier and tracking

Orders are sent by Royal Mail, tracked. You will receive the tracking number by email when your order is dispatched, and it also appears on your order page.

When your order leaves us

Orders are dispatched once payment has been confirmed in our bank account, not when an order is placed. Orders confirmed before 13:00 on a working day are dispatched the same day. Anything confirmed after that goes the next working day.

On the Pay by Bank route payment confirms within seconds. On a manual bank transfer it usually arrives within a few hours, and sometimes the next working day, which is what determines when your order ships.

Packaging

Vials are shipped sealed, in protective packaging, with a dispatch note listing the lot number of the material enclosed. Where a single line has been filled from two lots, both lot numbers are listed and both certificates are sent — this is normal and not an error.

If something is wrong on arrival

If your order arrives damaged, incomplete, or does not match the dispatch note, contact us within 14 days of delivery and we will put it right. See our returns policy.