Contact
How to reach us, and what to include so we can help on the first reply.
Last updated 18 August 2026
We reply within one working day. Everything is handled by email rather than by phone, so there is a written record on both sides — which matters most when the conversation is about a payment.
About an order
Include your order reference. If it is about a payment, it also helps to tell us:
- The amount you sent.
- The date you sent it.
- The name on the account it came from.
With those three we can usually find a payment straight away, even if the reference went astray.
About a specific batch
Quote the lot number from the vial label. The certificate of analysis for your material is emailed with your order; if you need it resent, contact us with your order reference or the lot number.
A standing note on payment details
We will never send bank details by email, text or message, and ours never change. They appear on your order page and nowhere else. If you receive payment details from us any other way, they are not from us. Do not pay them, and tell us.